Colton House has a policy of constantly improving standards of
care. We have regular contact with relatives and visitors to obtain
feedback and an internal quality audit is carried out annually.
As part of the audit we circulate a questionnaire, which is sent
to a percentage of residents’ relatives, taken at random. A copy
of the latest Quality Report is available from the Manager.
There is a formal procedure to address complaints through qualified
staff or the Manager, which are dealt with within 28 days. Complaints
may also be raised with the Commission for Social Care Inspection,
Stafford Area Office, Dyson Court, Staffordshire Technology Park,
Beaconside, Stafford, ST18 0ES. Telephone 01785 270930.
You are welcome to visit our home to enable you to appreciate
our caring environment.
Just contact the Manager or Deputy Manager on
01782 773000 or 775050 and we will arrange a date.
In choosing a nursing home it is important to make the right choice.
Most people making the choice are doing it for the first time
please follow this link as you may find this list of questions
useful.
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